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Skinwest company has terrible customer service. I called numerous times with waiting time ranged from 5-37 minutes and no answer, just music playing. One time answered but then hang up. They charged my account already and I have not received my remaining order. I was...
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#443101
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I just started using the Obagi line and found discounted prices at skinwest. While signing on as a new customer the prices went up by 50%!! I called customer service asking if they would honor the price that was listed 30 seconds previously and was told emphatically...
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#435073
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Problem #1 - I called two days after placing my order to see if I could swap one of the two products purchased for something else. I couldn't because the order was already processed and basically I would have to cancel the entire order, then be charged the regular...
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Anonymous
IJ

Totally agree with you. I am facing the same issue here. It's been 26 days, and I am still calling them to trace my order. I wonder if the store is closing, they charged me th...

Anonymous
MY

i also facing same problem. i order on 22 days ago and now they stil not yt ship out my item. i called them but they said already ship my item and give me tracking number, end...

#431805
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i been waiting a month for 2 products,,,, i couldve drove to skinwest and back twice and picked my products up this is the worst costumer service EVER i will never order from them again !!!!!!!!!!!!! i also will never recommend them to anyone i called customer...
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Anonymous
Sandra

I no sooner placed my order, 10/17 than the website went off line. The number says can't take anymore phone messages. When I called my credit card company I asked how do you...

#398445
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1st of all, i wished i have read the review of the company before ordering any supplies from them. i ordered my skin-care products from from SKINWEST on 20th Oct 2011 and have it send to a friend of mine who's visiting the states. i received a mail from Skinwest on...
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Anonymous
Tammy

I was so mad that I decided to make a surprise visit to their \"store\" which is a stinky, hot little warehouse in San Dimas. Product is stacked on metal shelving units and so...

Anonymous
Tammy

Service is so terrible. Talked to manager Brenden and he acted like a \'know it all\' and would not even let me explain what happened. He kept interrupting me and telling me ...

#271852
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Terrific company... I purchase a lot over the internet! i hate shopping and paying retail prices. I am always looking for a great bargain. I found it at Skinwest! They have the absolute best prices around - and I am a thorough shopper on the web. There was one bad...
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Anonymous
rscp

I have Purchased from Skin West for the past 4 years, I've never had a problem.

Anonymous
Tammy

This was obviously written by an employee trying to drown out the many complaints of Skinwest. This site is for complaints, not glowing reviews. You should look at all the oth...

#226921
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I have been purchasing for Skinwest for a while now and I have even picked up an order at their warehouse. I was desperate for my skin care products and had completely ran out of something so I called them directly after I saw that they were less than 15 miles from my...
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Anonymous
Bernie

I have been a customer with Skin West for a long time and they USED to be very prompt and reputable but something has changed this year and I have been having trouble receivin...

Anonymous
Tammy

This was obviously written by an employee trying to drown out the many complaints of Skinwest. This site is for complaints, not glowing reviews.

#226630
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HORRIBLE!! First off, they have an F Rating with the Better Business Bureau - see link: http://www.la.bbb.org/Business-Report/Skinwest-100044026 Of course I only saw that other negative reviews online after my bad experiences. Shame on me. next time I will check more...
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#191999
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First off, they have an F Rating with the Better Business Bureau - see link: http://www.la.bbb.org/Business-Report/Skinwest-100044026 Rude and arrogant manager (Branden), HORRIBLE customer service! Several bad experiences. Service is so terrible. Talked to manager...
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Anonymous
CAgirl

Thanks for taking the time to document your experience with SkinWest. :) The official Kinerase website lists SkinWest as an \"authorized\" distributor of their expensive skin...

#189217
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