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comprei alguns protetores solares atraves do pedido nº 548876 em setembro de 2013 e até o momento não recebi, no site da skinwest consta que o produto foi despachado logo em seguida a compra, mas já paguei a dois meses e não recebi os produtos. Tento ligar nos tel da...
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#457127
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like everyone else, i ordered products from skinwest and paid in full but never received the products. before this order, i had been buying from skinwest since 2011 with no problems. super bummer. they owe me $450 worth of product. i filed a complaint with visa and...
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Anonymous
Anonymous

The same happened to me, I bought 3 tubes of Mederma and paid but never got it. Now, the site is not accessible from Egypt

#455588
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I kept checking the website which went down the day after ordering. I called my credit card company to say I thought I was scammed. BofA said they had no fraud ascribed to the company and would watch my account. Today I received only 1 product and like someone else...
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Anonymous
Anonymous

I have exactly the same complaint!

#455504
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Do not order from this company. Skin West charged my account $3999.00 for an eye cream for $39.99. I immediately contacted my bank and eventually got my money back. Of course I immediately, frantically called and emailed customer service at Skin West. Nobody was...
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Anonymous
Theundertow

Sorry to hear, that is awful...sounds like they've gone under.

#455435
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I just received an instant AMEX refund upon reading their message encouraging requesting a refund for the part of the order they could not fulfill. The AMEX representative said I was the first to notify them something is seriously wrong with the company. Too bad -- I...
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#455403
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I returned two products to Skinwest, I received a text message telling me that they are unable to credit my account, I need to contact the credit card company. I'm not sure what is going on, I have tried to call several times this week, and I get the recording message...
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Anonymous
Dahl

They closed. Going bankrupt! Call your bank. Sucks

#455340
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I placed an order over the internet on 10/14/13. It said I would received my order in 3-5 business days. My American Express had already been charge for the full amount. I just recieved part of my order today (10/30/13)! That is hardly 3-5 busines days. I had the...
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#454912
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I ordered a moisturizer on 10/16/2013 online. It is now 10/28/2013 and I have no product even after Skin West took the money from my account. I tried calling Skin West several times and reached a recording that states they are open between 9-5, which is between the...
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Anonymous
knowitall

Call your bank for help. If you purchased this with a debit or credit card with a VISA LOGO, you will be able to get your money back.

Anonymous
kymee

I experienced the same thing. I sat on hold for over 15 minutes until finally got a person on the phone. I cancelled my order. They said I would receive a credit. Then a cou...

#454538
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Placed order on 9.11.13 - money has been taken from my account - have order confirmation but nothing since saying order shipped. Have called 9 times (just counted on my cell) replied to CS email that was on the order confirmation with no response. Also tried leaving...
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Anonymous
Bill

I googled the company for an alternate local number since the 877# has no voicemail working or ever answered and it turned out the alternate number is disconnected after they ...

Anonymous
Angry and annoyed

Same thing happened to me. Ordered in August and only received half the products last week. Still waiting for remaining part of order. Paid for it over 45 days ago. Have c...

#449079
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I placed an order on 8/2, and was charged immediately on my Visa. They did say when the order was placed that 2 items were on backorder(to be received within in 2 weeks) and I should receive the third item right away, which came 2 weeks later! I waited another week and...
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#448287
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