Skinwest
www.skinwest.com
Is this your business?
Treshawn Ccl
Sao Paulo, Sao Paulo
Fiz uma compra paguei e não recebi, desde de setembro/2013
comprei alguns protetores solares atraves do pedido nº 548876 em setembro de 2013 e até o momento não recebi, no site da skinwest consta que o produto foi despachado logo em seguida a compra, mas já paguei a dois meses e não recebi os produtos. Tento ligar nos tel da empresa e não consigo ser atendida. O site agora está totalmente indisponível. Como eu faço? Gostaria de receber os produtos ou pelo menos ter o meu dinheiro de volta mas não consigo entrar com a empresa de forma alguma, seja pelo telefone seja pela internet. Quero uma solução rápida e eficaz
Loss:
$118
Artyom Lid
I bought eye cream for $39.99 at SkinWest and got charged $3999.00
Do not order from this company. Skin West charged my account $3999.00 for an eye cream for $39.99. I immediately contacted my bank and eventually got my money back. Of course I immediately, frantically called and emailed customer service at Skin West. Nobody was available via phone and my repeated emails ALL went without response. My order was placed on Okt 13 -over two weeks ago and I still haven't even received the eye product or heard from those scamsters. Not very surprisingly their website is currently down and there is no response from customer service! Do not order from them!!!
Loss:
$3999
1 comment
Anonymous
Denver, Colorado
I ordered 3 products on 10/17,received only 1 product on 11/2
I kept checking the website which went down the day after ordering. I called my credit card company to say I thought I was scammed. BofA said they had no fraud ascribed to the company and would watch my account. Today I received only 1 product and like someone else wrote the 2 products are crossed off the invoice with no word about a back order. I thought I would wait for my credit card end of statement date so if the product came in I wouldn't have to clear it up by canceling early. After reading some of the comments I will call the cc company Monday. I love the product so I am so disappointed. The good part of this is that I now know to put in a website name + complaints and look up the company before I place an order. Thank you to all who took the time to write reviews. I saw one recent review that said she went to the company location and the company is closed.
1 comment
Meela Rxn
RETURNED PRODUCTS
I returned two products to Skinwest, I received a text message telling me that they are unable to credit my account, I need to contact the credit card company. I'm not sure what is going on, I have tried to call several times this week, and I get the recording message that they are open for business 9 - 5. I tried calling the previous week, I was on hold for 43 minutes, I then hung up, I called 2 days later and was on hold for 35 minutes and hung up. Something is going on with this company, I have been a customer for years with Skinwest and I never had this previously. I'm not sure how to get my money back for my return.
1 comment
Anonymous
First To Get An American Express Refund -- Company Problems?
I just received an instant AMEX refund upon reading their message encouraging requesting a refund for the part of the order they could not fulfill. The AMEX representative said I was the first to notify them something is seriously wrong with the company. Too bad -- I enjoyed all prior transactions. I would suggest that you also contact your credit card company and request a refund if you get such a notice. Fortunately I emailed them several times about their failure to complete the order. I just received an instant AMEX refund upon reading their message encouraging requesting a refund for the part of the order they could not fulfill. The AMEX representative said I was the first to notify them something is seriously wrong with the company. Too bad -- I enjoyed all prior transactions. I would suggest that you also contact your credit card company and request a refund if you get such a notice. Fortunately I emailed them several times about their failure to complete the order.
Anonymous
Los Angeles, California
Ordered and paid but never received
like everyone else, i ordered products from skinwest and paid in full but never received the products. before this order, i had been buying from skinwest since 2011 with no problems. super bummer. they owe me $450 worth of product. i filed a complaint with visa and was temporarily reimbursed as they look into the matter. side note; i had been receiving promo emails from skinwest every month or so until i tried emailing them letting them know that i wanted what i paid for. my boyfriend was still receiving the promo emails though and they had suddenly bumped them up to once a week.
Loss:
$454
1 comment
Anonymous
New York, New York
I should have trusted all the negative reviews!
Problem #1 - I called two days after placing my order to see if I could swap one of the two products purchased for something else. I couldn't because the order was already processed and basically I would have to cancel the entire order, then be charged the regular price since the promotion had ended! OK so I decided to keep my order as is! Problem #2 - (Still the same phone conversation) I asked what the return policy was, if I was unhappy with my purchase, and Nicole told me that if it was unopened it would not be a problem and people tend to buy products they are familiar with and/or that they have sampled. So I asked what would happen if I tried the product and had a reaction to it , since I have sensitive skin and she repeated that people tend to buy products they are familiar with!!! Finally, she said she would make an exception for me once and allow me to return the product if needed. Also, she would remember making this verbal agreement with me! Well it turns out that the Skinwest's website has an "EASY RETURNS POLICY"... "Refunds will not be applied to invoices that are more than 60 days old or products that are over 40% used". So what exactly was Nicole talking about??? Problem #3. I received my products 10 DAYS after placing the order and one of the products is not included in the shipment!!!! There is NO MENTION of a backorder on the invoice nor did I receive any emails stating there would be a backorder on any items!!! I called and was told that they don't inform customers about backorders. REALLY???? Also, I should receive the product in one more week!!! Going back to problem #1 if I was told my order was processed why did it take so long to be shipped and why couldn't I initially change my order. Don't waste your time with this company!!!!
3 comments
Anonymous
Wheat Ridge, Colorado
Did not receive product I ordered.
I ordered a moisturizer on 10/16/2013 online. It is now 10/28/2013 and I have no product even after Skin West took the money from my account. I tried calling Skin West several times and reached a recording that states they are open between 9-5, which is between the time I called them. I went to Skin West's website which is down at the present time. So what is my next move? I have used Skin West.com several times before without any problems. How do I get my product and/or my money back? Any replies or suggestions would be very helpful.
Loss:
$30
3 comments
Anonymous
Didn't get full order but was charged for full order!
I placed an order over the internet on 10/14/13. It said I would received my order in 3-5 business days. My American Express had already been charge for the full amount. I just recieved part of my order today (10/30/13)! That is hardly 3-5 busines days. I had the same experience of trying to contact skinwest both online (the site is "temorarily down), and by phone..the message says to leave a message, but when you try to, it says the mailbox is full! My only recourse at this time is to deal with a complaint through AmEx. Very disappointing!- They charged me for the full order, even though they only shipped a portion of it! What's up skinwest?!
Anonymous
Paid fir product never received
Placed order on 9.11.13 - money has been taken from my account - have order confirmation but nothing since saying order shipped. Have called 9 times (just counted on my cell) replied to CS email that was on the order confirmation with no response. Also tried leaving voice mail by pressing 2 but mailbox is full. Does anyone have an alternate number other than the 877.683.2692? this is the 1st time I've ever had a problem with SkinWest and highly unlikely to ever do business with them again after ordering for the past 7 years or so. I will also call my bank as it was a debit card I used to see if anything can be done.
Loss:
$132
3 comments
Anonymous
Delayed order and charged immediately
I placed an order on 8/2, and was charged immediately on my Visa. They did say when the order was placed that 2 items were on backorder(to be received within in 2 weeks) and I should receive the third item right away, which came 2 weeks later! I waited another week and called after a long wait on the phone, they said and the order will be shipped within 2 days. Now, it is 6 weeks since the initial order and I am still waiting!!! At this moment I have been "on hold" for 39 minutes listening to music...I would not recommend this company
Anonymous
Indianapolis, Indiana
Skinwest
Skinwest company has terrible customer service. I called numerous times with waiting time ranged from 5-37 minutes and no answer, just music playing. One time answered but then hang up. They charged my account already and I have not received my remaining order. I was able to talk with someone and I have asked to speak with a manager. Apparently, the manager "stepped out" and no one knows when Cameron (the manager) would be back. Promised to call me but never heard from any representative again. Skinwest doesn't abide by shipping information that they provide. It said 1 week. It's been almost 4 weeks since I placed my order.
Anonymous
New York, New York
TERRIBLE CUSTOMER SERVICE
I just started using the Obagi line and found discounted prices at skinwest. While signing on as a new customer the prices went up by 50%!! I called customer service asking if they would honor the price that was listed 30 seconds previously and was told emphatically "NO". When elevated to a supervisor, she informed me while sounding annoyed, that if I was a long standing customer they may have made the adjustment, but as a new customer they would not. I responded, how do you intend to gain long-standing business if you treat new customers this way? She said they had more than enough business and didn't need mine. Believe me, I understand the selective business model, where it belongs- Skinwest is a discount online vendor. Get a clue, idiots. There are better prices out there.
Sevanna Jxn
Key Largo, Florida
Too long
i been waiting a month for 2 products,,,, i couldve drove to skinwest and back twice and picked my products up this is the worst costumer service EVER i will never order from them again !!!!!!!!!!!!! i also will never recommend them to anyone i called customer service, all she said was, do you want me to cancell this order?? she said it wouldnt even ship till the end of next week.. when i ordered this, it said it was in stock !!! wow, now i know why it was $10.00 cheaper then any other website, i would rather pay $20.00 more just so i could have it
1 comment
louisa c Lai
Santa Clara, California
SKINWEST - Worst service ever
1st of all, i wished i have read the review of the company before ordering any supplies from them. i ordered my skin-care products from from SKINWEST on 20th Oct 2011 and have it send to a friend of mine who's visiting the states. i received a mail from Skinwest on the same day that my items will be delivered within the next 3-5 business days, i was overjoyed when i received a note from them...however, there's where my nightmare started ! on the 26th my friend told me she has't received the items yet, and i immediately wrote a note to skinwest asking for them to deliver the item ASAP ! as she's leaving the states on 28th Noon, however no response from them and i follow-up with another email stated the urgency of the delivery. unfortunately there's no response to the email i sent ! my friend is kind enough to give them a call on 28th morning (~9.30am) and spoke to a customer service personnel; and i was horrified when my friend rely the message that my items was just being sent !!! however after a few phone calls from my friend to the hotel she's staying and with skinwest..they finally told my friend that shipment done earlier and should be receiving on the 28th, my poor friend waited and kept calling the hotel until 3pm and package finally delivered! am glad that my friend didn't missed her flight bcoz of my package! stay tune..story hasn't end yet!! when she return and passed me the package, i was surprised that package only have 3 out of 5 items that i ordered and in my customer invoice it's stated that 2 items are back order and will be deliver to me in another time..and again, i send in my request to skin west and told them i DO NOT want the items to be delivered and i need a full refund! again, no reply on my email and i deided to call them, after trying to find out my orders and bla bla bla...they told me the 2 items, they have shipped on the 26th, and i have to call up the Hotel and told the front desk to 'refuse' the package and they will send back and then ONLY refund will be done! they have no way tracking and retract the order. When i told them, they could have send my a note that only 3 items are available and not all this could have save me all the trouble ordering from skinwest; guess what, the customer service told them..if they have know is a hotel they wouldnt accept my order and their products are not meant to be brought out from the state!! i nearly laugh myself to death, as my shipping address is clearly stated HOTEL XXX and on the statement that products are not meant to be brought outside of the states...i nearly fell down, as i saw they allow international orders !!! SO, my word of advice is...DO NOT order from SKINWEST! it's not worth having to compromise your blood pressure against the discount they gave...there are company out-there! more reliable one !
Loss:
$53
3 comments
Valecia Eag
Los Angeles, California
Loyal Customer
Terrific company... I purchase a lot over the internet! i hate shopping and paying retail prices. I am always looking for a great bargain. I found it at Skinwest! They have the absolute best prices around - and I am a thorough shopper on the web. There was one bad review floating around the internet posted by someone who calls themselves Brazilian Beauty. She seemed to have a lot of negative things to say. That post was a very long time ago and I thought I would give them a try despite her efforts to dissuade me. I AM SO GLAD I DID!!!!!!!!! My shipment arrived in perfect condition and everything I ordered was in there! The products were not dirty or old. I am so happy with the service from this company and am glad I found them. I am certain I will order from them again!!!! As Lynn P. said "don't be frightened by those post....give them a try. I was not disappointed and I don't think you will be either.
2 comments
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Sorry to hear, that is awful...sounds like they've gone under.